The David Suzuki Foundation aims to protect nature, now and for future generations, and help Canadians understand that we are all interconnected and interdependent with nature.
To carry out our mission, it’s important to communicate with you. And we’re committed to respecting our relationship with you, whether close or distant.
Information we collect and how we use it
“Personal Information” is any information that can be used to identify (or infer the identity of) a specific person, including, for example, your name, address, birth date, gender, etc. In some cases, your computer’s IP address can be considered personal information, as it may give some indication of your geographic location.
We may ask you for personal information in a variety of ways, including website forms, surveys, mail-in forms, over the phone and in person.
There are a range of reasons why we may ask you for this information, including: to process a donation or registration; to fulfill your subscription to an e-newsletter; to allow you to send letters or sign a petition via our online action platform; to invite you to events; or to provide other information about the Foundation which might interest you. We may also contact you by mail, email or phone about opportunities to donate in support of our work.
Your choice to provide us with your personal information is at your discretion. You may always elect to withhold information. In some cases, we will require your personal information in order to fulfill something you’ve asked of us. For example, when you make a donation, we’re required by law to take your full name and mailing address in order to send you a tax-deductible receipt.
Cookies and data technology
In some cases, interacting with our web sites, social media accounts or emails provides us with “anonymous” data, such as IP address, link clicks, page visits, the time spent on a page, etc. We use Google Analytics on our website to learn where you are, when you’re using our site and what content you find most interesting. This helps us stay relevant.
We may also use 3rd party cookies, beacons and other storage technologies to understand what website content is most important to you so that we can measure our performance and target sponsored and unsponsored content to you on those 3rd party platforms. For example, we use Facebook’s tracking pixel to learn about what content you are interested in on our website so that we can serve only our most relevant advertising to you on Facebook. You can opt out from such Facebook advertising by clicking “Why am I seeing this?” on our Facebook ads, clicking “Options” and then selecting “Hide all ads from this advertiser”.
It’s possible for us to put anonymous data together with personal information you give us to find out more about you. This helps us respect what we know about you. For example, when we have petitions that are meaningful locally, we try our best to send them to the affected communities and avoid sending irrelevant or too many emails.
In some cases, we may aggregate your information with others peoples’ in order to report on campaigns. For example, we may count the number of people who donate or sign a petition based on their postal code. That way, we can show where Canadians are taking action — with the number (e.g., “516 people from Toronto have donated to this campaign”) or by indicating the total on a map. We do not display your actual postal code.
Use of third parties
In many cases, we don’t actually collect and store personal information in our systems, but instead use a third-party. For example, we may use Survey Monkey to send out a survey or Marketo to provide an online registration form.
Such services have resources dedicated to maintaining security and confidentiality, and we ensure that any third-party partner has written policies about never sharing your information with anyone other than the David Suzuki Foundation.
Donation and credit card information
In order to donate to us, you may need to provide your credit card information.
In the case of donations made online, the Foundation does not collect your credit card information. Instead, this information is collected and processed by third-party, PCI-compliant services. We use FrontStream Payments to collect your payment information, which is processed directly through iATS Payments who uses and stores it.
Donations made by credit card in person, through the mail or by phone are collected by the Foundation and processed using iATS Payments.
A word on fundraising
As a registered Canadian charity, we cannot do our work without the financial support of our many generous donors. We do our best to reach out to as many possible individual supporters as we can. Our donors allow us to maintain our independence.
We may use information you provide (such as your postal code) to find more complete contact information from other sources (like Canada Post) so we can reach out to you, and we may use third-party providers to help. The chance to send you a letter or give you a phone call helps us see if we’re a good fit for you when it comes to making donations. You may opt out of these communications at any time by contacting email@example.com.
Links to other websites
What you need to know about consent
By providing personal information to us, you allow “deemed” consent to the collection, use and disclosure of your information in accordance with this policy.
When you provide contact information to us for one purpose, we may contact you using that information for other areas of our work. For example, if you sign up for our 30×30 Nature Challenge, we may email you about opportunities to support our work with a donation. Or, if you make a donation and provide us with your mailing address, we may also send a paper newsletter to your home in order to keep you up-to-date with work you’ve helped make happen.
We respect your right to control your personal information — please contact us immediately if you want us to stop using it in any particular way. We will fulfill your request in the timeliest way possible.
Please note: In order to adhere to Canada Customs and Revenue Agency rules, we are required to maintain donation records and are not allowed to remove this information from our internal records, even at your request.
Please also note: We may be unable to provide you with certain information or services if you do not give us specific personal information. For example, we cannot issue you a charitable tax receipt if you don’t provide your address, or send you an e-newsletter if you don’t share your email address.
Updating your consent
If you would like to stop receiving email from us at any time, click the unsubscribe link at the bottom of any of our emails or you can email firstname.lastname@example.org and type “unsubscribe” in the subject line.
If you would like to stop receiving mail solicitations or our paper newsletterfrom us, please email email@example.com. You can also reach us by phone at 1-800-453-1533 ext 1500.
Upon reasonable request and notice, you may view and have corrections made to the personal information we hold about you, subject to any legal or contractual restrictions. If you are aware of any inaccuracies in the personal information we hold about you or to remove all of your information from our databases, please contact our Privacy officer at firstname.lastname@example.org.
Ways to prevent us from collecting “anonymous” data
Information we share
In order to communicate with you, we sometimes work with external organizations and have them contact you on our behalf. We require them to take measures to properly safeguard your information and only use it for the purpose specified by us, in a manner consistent with this policy.
For example, we work with a mailing company that sends out our fundraising letters. We give them a list of names and mailing addresses of people we want to contact. They sort the lists, print the letters, stuff the envelopes and drop the mail off at Canada Post, who delivers it to your door. Another example is that we use an email tool to send out our e-newsletters.
We sometimes send personal information to outside organizations who help us better communicate with you. We only work with organizations that have comprehensive security and confidentiality policies, including written policies that do not allow them to use or share your information with anyone other than the David Suzuki Foundation.
We do not sell or exchange email addresses with other organizations.
In some instances, we may promote actions or petitions on our websites in partnership with other non-profit organizations. In these cases, we give you the clear option of whether you want us to share your email with them.
Unless otherwise requested, we sometimes share names and mailing addresses of people who donate less than $100 per year to us with other Canadian non-profits. Sharing information is common among non-profits, as a way to reach new people and receive funds to help continue important work. You may choose to have us withhold your information by contacting email@example.com.
How we keep your information secure
We endeavour to maintain appropriate physical, procedural and technical safeguards for your personal information. Some information we collect may be stored and processed on servers located outside your jurisdiction of residence, including outside your country. As a result, this information may be subject to disclosure to governments, courts or law enforcement agencies in those areas, according to their laws, without notice to us or you.
Policy updates and changes
We may change this policy from time to time without notice. Changes will be reflected on this page.
Need more information?
For further information, please contact our Privacy Officer by email at firstname.lastname@example.org and by mail to:
219 — 2211 West 4th Avenue, Vancouver, B.C. V6K 4S2.
This document is available to the public and explains how we collect, use and disclose information, in accordance with this policy, the Personal Information and Electronic Documents Act, the Personal Information Protection Act and other relevant legislation.